Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
International Shipping: 7–21 business days

Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Domestic Shipping

We currently ship to addresses within Canada / USA. Orders are shipped through trusted courier partners to ensure reliable delivery.

International Shipping

We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.

We are not responsible for delays caused by customs clearance procedures.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 24–48 hours to appear.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.

Additional shipping fees may apply if a package must be re-shipped due to an incorrect address.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact us within 7 days of delivery. We will work with the shipping carrier to investigate and resolve the issue.